Refund and Returns Policy

Welcome to “Just The Right Connection”, L.L.C., where your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to ensuring a smooth and hassle-free experience when it comes to refunds and returns.

Eligibility for Returns:

• Products must be returned within 14 days of the purchase date.
• Items should be in their original condition, unopened and unused, and in their original packaging.
• A valid proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

For health and safety reasons, certain items cannot be returned, including:

• Opened or used products.
• Products marked as final sale.
• Special orders or personalized items.
• Gift cards.

Return Process:

• To initiate a return, contact our customer service team at info@fulikew.com for a Return Authorization Number.
• Pack the items securely in the original packaging, including any accessories and documentation.
• Label the package with the Return Authorization Number and send it to the provided return address.

Refunds:

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original method of payment within 7-10 business days.

Exchanges:

• If your product is defective or damaged upon arrival, we are happy to offer an exchange for the same item. Please follow the return process, and indicate that you would like an exchange.

Shipping Costs:

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., a defective or incorrect item).
• Original shipping fees are non-refundable.

Contact Us:

If you have any questions or concerns regarding your return or refund, don’t hesitate to reach out to us at info@fulikew.com. Our dedicated customer service team is here to assist you.

Thank you for choosing fulikew.com for your beauty needs. We value your trust and look forward to serving you again.